Privacy Policy

Information You Give Us

• Orders: Your Name & Phone Number, Your Delivery Address & Instructions If You Choose Delivery, Your Email Address If You Give It To Us For A Receipt, The Items & Options You Choose, Your Pickup or Delivery Time, & Any Tip.
• Accounts: Your Name, Email Address, & Password. Your Password Is Stored Securely By Our Account Provider & Is Never Visible To Us.
• Sign In With Google: If You Use It, Google Might Share Your Name, Email Address, & Profile Picture With Us.
• Rewards: Your Points Balance & Points History.
• Messages: Anything You Send Us When You Contact Us, Request Catering, Report Something Missing From An Order, or Apply For A Job, Including Your Resume.
• Marketing Choices: If You Opt In To Marketing Emails or Text Messages, Your Email Address or Mobile Number & A Record Of Your Consent.

Payment Information

Payments Are Handled By A Third-Party Payment Processor. Your Card Details Are Entered Into Secure Payment Fields Provided By Our Processor & Go Directly To Them, So We Never See or Store Your Full Card Number or Security Code. We Only Receive Limited Payment Details, Like Whether Your Payment Was Approved & The Amount. Digital Wallets, Like Apple Pay or Google Pay, Where Offered, Are Handled By Our Processor & Your Wallet Provider. Our Processor Uses Payment Information Under Its Own Privacy Policy, Including To Prevent Fraud.

Information Collected Automatically

• Device & Log Information: Like Every Website, Our Website Host Receives Your IP Address, Browser & Device Type, The Pages You Visit, & When You Visit Each Time A Page Loads, Even With Optional Cookies Off. We Use This Only To Run, Secure, & Fix Our Website, Not To Track You.
• Security & Fraud Prevention: We Use IP Addresses To Limit Repeated Sign-In, Sign-Up, Password Reset, & Checkout Attempts, & Our Payment Processor May Use Its Own Fraud-Prevention Tools During Checkout.
• Performance & Analytics (Only If You Accept Optional Cookies): We Measure How Fast Our Pages Load, Count Page Views, & Learn Things Like Your Device Type & Your Approximate Location, Like Your Country. This Data Doesn't Identify You, & It Stops As Soon As You Turn Optional Cookies Off.

With Optional Cookies Off, We Don't Run Any Analytics or Performance Measurement. Advertising Cookies Are Always On In Most Places, As Described In Online Advertising Below.

Cookies & Similar Technologies

• Always On: Essential Cookies That Keep You Signed In, Remember Your Cart, Pickup Time, & Cookie Choice, Note When You Were Last Active (So An Unfinished Order Clears After 15 Minutes), Note Your Approximate Region (So We Show The Right Cookie Choices), & Help Our Website Work. Advertising Cookies That Measure Our Ads Are Also Always On In Most Places, As Described In Online Advertising Below.
• Optional (Only If You Accept): Website Analytics & Performance Measurement, Plus Advertising Cookies For Visitors In California, The European Economic Area, The United Kingdom, & Switzerland.

On Your First Visit, We Ask Whether You Accept Optional Cookies. You Can Change Your Choice Anytime With Cookie Settings, Also In Our Website Footer. Always-On Cookies Can't Be Turned Off On Our Website, But You Can Block or Delete Cookies In Your Browser. Some Features, Like Staying Signed In, Won't Work Without Essential Cookies.

Do Not Track: Our Website Doesn't Respond To “Do Not Track” Browser Signals. You Can Turn Off Optional Cookies With Cookie Settings Instead.

Online Advertising

We Advertise Online & Use Advertising Cookies To Measure Whether Our Ads Lead To Visits & Orders. These Cookies Are Always On, Except For Visitors In California, The European Economic Area, The United Kingdom, & Switzerland, Who Only Get Them If They Accept Optional Cookies & Can Turn Them Off Anytime With Cookie Settings. We Don't Share Your Name, Email Address, or Phone Number Through These Cookies.

We Don't Use These Cookies To Show You Ads Based On Your Visits To Our Website.

How We Use Your Information

• To Prepare, Hand Off, or Deliver Your Order & Contact You About It.
• To Show Your Order Page, Where You Can Follow Your Order &, For Deliveries, See Your Driver On A Map.
• To Send Receipts & Account Emails, Like Email Verification & Password Resets.
• To Send A Follow-Up Email After Your Order Asking About Your Experience & Inviting You To Leave A Review.
• To Run Your Account, Show Your Order History So You Can Reorder, & Track Your Rewards.
• To Answer Your Messages, Catering Requests, & Missing-Item Reports By Email or Phone.
• To Review Your Job Application & Contact You About It.
• To Send Marketing Emails or Text Messages, Only If You Opt In.
• To Measure & Improve Our Website & Advertising.
• To Keep Our Website Secure & Prevent Fraud & Abuse.
• To Follow The Law & Protect Our Rights.

Email & Text Messages

• Order & Account Emails: We Send These As Part Of Your Order or Account. To Stop Follow-Up Emails, Email Us At contact@shawermaalbaik.com.
• Marketing Emails: We Only Send These If You Opt In.
• Delivery Texts: When You Order Delivery, Our Delivery Partner Texts Updates About Your Delivery, Like A Live Tracking Link, To The Phone Number You Give At Checkout. Message & Data Rates May Apply. The First Text Tells You How To Stop Them.
• Other Text Messages: We Only Send These If You Opt In. Message & Data Rates May Apply. See Our Terms Of Service For Details.

How We Share Information

We Don't Sell Your Personal Information For Money. We Share It Only As Described Here:

• Service Providers: Companies That Help Us Run Our Business, Like Our Payment Processor, Ordering & Point-Of-Sale System, Website Hosting, Account & Database Provider, Email Delivery, Maps, & Analytics. They May Only Use Your Information To Provide Their Services To Us.
• Delivery Partners: When You Order Delivery, The Details Needed To Deliver Your Order, As Described Below.
• Sign In & Advertising Partners: For Sign In With Google If You Use It, & For Advertising & Measurement As Described Above.
• Legal & Safety: When Required By Law, or To Protect The Rights, Property, or Safety Of Our Customers, Our Team, or Us.

Delivery

When You Order Delivery On Our Website, We Share The Details Needed To Deliver Your Order, Like Your Name, Phone Number, Delivery Address, Delivery Instructions, & Order Details, With The Third-Party Delivery Partner Delivering It. They Use This Information To Deliver Your Order, Text You Updates About It, & Contact You If Needed, Under Their Own Privacy Policy.

Every Order Gets Its Own Order Page With A Private Link, So Only People You Share It With Can See It. While Your Delivery Is On The Way, It Shows Your Driver's Location & Your Delivery Address On A Map, & It Stops Showing & Keeping Both Once The Delivery Ends.

How Long We Keep Information

We Keep Personal Information Only As Long As We Need It For The Purposes In This Policy, Like Running Your Account, Keeping Business, Tax, & Accounting Records, Resolving Disputes, & Following The Law. Your Account Stays Open Until You Delete It or You Ask Us To Delete It. Your Order History, Used For Reorder, Stays On Your Account Until You Delete Your Account, You Ask Us To Delete It, or We Delete It. Order Pages, Including Delivery & Driver Details, Are Deleted One Day After The Order. A Record Of Each Paid Order, With What Was Ordered, What It Cost, & Your Name, Phone Number, & Email Address, Is Kept As Part Of Our Business Records Until We Delete It. Messages You Send Us (Like Catering Requests & Job Applications) & The Details Of Any Delivery That Couldn't Be Completed Are Kept Until We Delete Them.

Keeping Your Information Safe

Our Website Uses Encrypted Connections (HTTPS), Card Details Go Directly To Our Payment Processor, & Access To Customer Information Is Limited To What's Needed To Run Our Restaurant.

California Privacy Rights

If You Live In California, This Policy Explains What We Collect, Who We Share It With, & How We Respond To “Do Not Track” Signals. Advertising Cookies Stay Off For Visitors In California Unless You Accept Optional Cookies, & You Can Turn Them Off Again Anytime With Cookie Settings, Also In Our Website Footer. We Don't Share Your Personal Information With Third Parties For Their Own Direct Marketing. To Ask About Your Information or Make A Request, Email contact@shawermaalbaik.com.

Contact Us

Questions About This Page? We're Happy To Help.